Incident Management
The Case Isn’t Closed When the Paperwork Is
“Are we managing the injury—or only managing the form?”
CARE • COMMUNICATE • FOLLOW THROUGH
← All Field NotesToday’s conversation
Good case management starts with the person. Early reporting, appropriate care, clear communication, and meaningful follow-up can keep a small injury from becoming a larger one.
Talking points
- 01Report discomfort early—before it becomes an emergency.
- 02Know who coordinates care and who communicates with the employee.
- 03Follow up after the first visit; recovery rarely ends with one appointment.
- 04Document facts, restrictions, and next steps without losing sight of the person.
TAKEAWAYManage the person, the care, and the follow-through—not just the paperwork.
Ask your crew
Are we managing the injury—or only managing the form?
FREE TO USE
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